Purchases shipped internationally are eligible for a refund, but customers are responsible for return postage. Please contact Customer Service with your order and tracking numbers to initiate the refund process.

Please handle all items with care and return in same condition as when they were received. If an item has been cut, washed or altered, it is not eligible for refund, exchange. If received on a roll, please send back on the same roll to avoid damage.

Refunds are processed to your original form of payment within 5-7 business days of the returned item(s) arriving back at our facility.

We do offer free returns/refund in the following cases:

(i) Your item(s) has/have not arrived after the respective time period stated in our shipping policy + ("plus") 14 days, except for cases of interruptions/delays caused by customs checks, nature or delays caused by shipping companies (then the additional delay is to be added).
(ii) Your item(s) arrived broken and is/are not usable. In that case, to be eligible for a return, your item(s) must be returned unused and in the same condition that you received it/them. It must also be returned in the original packaging.

Before returning an item, we require you to contact our support at
support@huiyuan-by.com for information regarding returns.

Exception: Shipping delays caused by customs do not count as countable shipping time. If a customer's items get returned to our facilities (by post offices, customs or other parties involved in the delivery process), without the customer receiving the items in advance, we will resend the items from their facilities to the customer ("second try"). If the items do not arrive after two delivery cycles (after the "second try"), the customer is eligible for a refund. The regular shipping terms and times apply separately for the "second try".

Since any customer is solely responsible for how (s)he uses the products sold on fabricsupermarket.com, we reserves the right to not accept returns/give refunds for products that a customer has used already.

Unused products may be returned only.

Generally, we advise you to contact our support team at
support@huiyuan-by.com in case your item(s) was/were delivered broken or not at all (according to the criteria mentioned in (ii))

To complete your return, we require a screenshot proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@huiyuan-by.com

Shipping
If your item may be returned according to the criteria mentioned above, please contact us at support@huiyuan-by.com and we will provide you with the return shipping address.

Any customer is responsible for paying for their own shipping costs for returning any item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Canceling
You may cancel your order within a 24-hour time frame after your purchase, provided that you state a significant reason. Order cancellations more than 24 hours after your purchase are not possible. Under no circumstances can we cancel an order if an item was sent out already.
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